Email Notifications & Alerts
The whole point of a real-time compliance system is that someone finds out when things go sideways. clearPath turns the most important events into emails to the people who can act on them: a unit slipping below its target, a distribution that failed to deliver, an audit volume that fell off a cliff, or a configuration change someone needs to know about.
Notification recipients are configured per facility and per event type, so unit managers get unit-specific alerts, IT gets the system events, and infection prevention gets the program-level escalations — without anyone drowning in noise that isn't theirs to handle.
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- Threshold-breach alerts
- Audit-volume drop alerts
- Distribution-failure alerts
- Configuration-change alerts
- Per-facility recipient lists
- Per-event-type recipient lists
- Templated email bodies
- Suppress to avoid alert storms
Per-Facility Notification Routing
Every facility carries its own notification configuration. Pick which events trigger an alert, who receives it, and the message template. clearPath honors role-based scoping in the routing — a recipient who can only see Facility A won't accidentally receive an alert about Facility B even if they're on the corporate list.
- Per-facility event subscriptions
- Distinct lists for compliance, system, and audit events
- Role-aware recipient resolution
- Test-send before activation
- Audit trail of every notification fired
Modern, Mobile-Friendly Templates
Every transactional email clearPath sends — password reset, audit results, scheduled distributions, distribution-error notifications, admin-triggered password reset — now uses a single shared HTML template with a clean gradient header, a white card on a soft-grey background, green call-to-action buttons, and a support footer. The same design renders consistently across Outlook, Gmail, Apple Mail, and the major webmail clients, with a plain-text fallback for recipients who only see text.
- One design across every outbound email
- Mobile-friendly layout
- Plain-text fallback for old mail clients
- Distribution error notifications now delivered (deduped per day)
- Inactive Audit Notification redesigned — sane day counts for never-synced accounts
- Modern TLS 1.2 / 1.3 outbound — resolves Microsoft 365 and Google Workspace rejections
Not Email? Push it to Teams or Slack.
For events that belong in a chat channel, not an inbox, point a Microsoft Teams, Slack, or generic-webhook subscription at the same alerts. Severity and module filters, one-click Send Test, and a multi-tenant view for root users.
Find Out Before the Survey Does.
Available on Enterprise and Ultimate editions. Notifications and alerts are included at no additional cost.
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